FAQs

DO YOU SHIP INTERNATIONALLY?

Not just yet. We currently only ship locally within Malaysia, but international shipping is something we hope to offer in the future.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We aim to process and ship orders as quickly as possible. Delivery times may vary depending on your location, but we will send you a tracking update once your order is on the way.

HOW MUCH IS SHIPPING?

Shipping rates are calculated at checkout based on your order and delivery location.

WHAT IF I RECEIVE A DAMAGED OR INCORRECT ORDER?

We’re sorry if that happens. Please contact us as soon as possible with your order number and clear photos, and we will sort it out for you.

HOW CAN I CONTACT YOU?

You can reach us through our contact page or by email, and we will get back to you as soon as we can.

I'M NOT SURE WHICH TREATS SUIT MY DOG. CAN YOU HELP?

Whether your dog prefers a satisfying crunch or a long-lasting chew, we’ve organised our treats to help you find the perfect match.

Every dog chews differently. Some enjoy a quick crunchy snack, while others love a long challenge.

Use this chew guide to help choose the best treats for your dog.

LIGHT CHEWERS
(Small dogs, puppies or gentle chewers)
Perfect for dogs who enjoy softer treats or quick snacks.
Best for:

  • Small breeds
  • Puppies learning to chew
  • Older dogs with sensitive teeth

Examples include:

  • Chicken jerky
  • Duck jerky
  • Goat Milk Buns

MODERATE CHEWERS
(Dogs who enjoy a satisfying chew)
These dogs like something a little tougher that takes time to enjoy.
Best for:

  • Small to medium breeds
  • Dogs that enjoy munching but aren’t aggressive chewers

Examples include dehydrated:

  • Duck neck
  • Fish skin
  • Chicken feet

POWER CHEWERS
(Dogs with strong jaws and serious chewers)
These dogs love a challenge and need tougher chews that last longer.
Best for:

  • Medium to large breeds
  • Heavy chewers
  • High-energy dogs

Examples include:

  • Beef trachea
  • Bully sticks
  • Pork skin rolls