Welcome to WOOFS.my. WOOFS.my and its affiliates provide their services to you subject to the following conditions. If you visit or shop at WOOFS.my, you accept these conditions. Please read them carefully. In addition, when you visit or purchase from any business affiliated with WOOFS.my, whether or not included in the WOOFS.my Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
Please review our Privacy Notice, which also governs your visit to WOOFS.my, to understand our practices.
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright WOOFS.my and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with WOOFS.my or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of WOOFS.my is strictly prohibited.
WOOFS.my and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please mail us at hello [at] woofs.my.
Please note that there are cases when an order cannot be processed for various reasons. WOOFS.my reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate information on our online store to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
If you are not satisfied with your purchase, promptly request for a replacement. To do this, please email our Customer Service Department at hello [at] woofs.my. Please return the merchandise in its original condition upon delivery and contact us within 72 hours to request for a replacement.
A cancellation fee of 50% will be imposed. There will be no refunds on shipping charges. Orders can only be cancelled if they have not yet been shipped out. Kindly email us directly at hello [at] woofs.my to cancel your order.
We do not accept claims for missing orders, 15 days after you placed your order. If you have not received your order within this period, please contact us immediately to check on the status of your order. Standard Shipments arrive in about 7-10 working days. We do not Guarantee any shipments made to P O Box addresses. If you believe that delivery is severely overdue, please send our Customer Service Department an email at hello [at] woofs.my and we will take appropriate action. (Please include the Order Number).
Damage is unlikely; but in any case, please check your order upon delivery and accept your purchase ONLY if the goods arrive in good condition. If the goods are damaged, do NOT accept delivery of the purchase and contact us immediately at hello [at] woofs.my. A representative will resolve any problems regarding defective, damaged or incomplete shipments.